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By Angie Willcocks, Mining Family Matters psychologist

Given how often we humans speak, communication can be quite complex. When it goes well, we feel connected and understood. When it goes wrong, we feel upset and annoyed. When it happens regularly, we become fearful, lonely and sad.

Sometimes we communicate with words, other times with actions or behaviours. The ‘silent treatment’ is a very common communication method that relies on behaviours rather than words to carry the message "I'm not happy with you". More positive communication methods that rely on behaviours rather than words are: making eye contact when someone is talking ("I'm interested") or gently touching someone while they are upset ("I care about your feelings").

The good news is that communication is a set of skills. We can all learn them...

Tips for communicating well when you are the sender:

  • Spend some time thinking through the essence of the message you want your partner to get from you. You might find it helpful to talk through things with a trusted friend first, or do some private writing to clarify your thinking.
  • Choose one message at a time to communicate to your partner. This is really important if the two of you don't have a great track record of communicating well. Ask yourself "if my partner could only hear one sentence from me today, what would it be?" If all goes well, resist the temptation to bring up other topics that day.
  • Once your partner has let you know they have heard your message, stop talking (at least for now). Sometimes we can be so hurt by past experiences of not being heard or understood, that we either don't seem to recognize when that changes (and talk blindly on) or feel so relieved to finally be heard that we want to share everything all at once.
  • Be aware of your feelings but try not to get too distracted by them. Many people feel anxious or angry or scared when really opening up – notice this but keep going with whatever your message is.
  • Think beforehand about how you want to communicate the message and practise your posture and tone (probably best when no-one else is looking!)
  • Think about your own communication style and try to do a realistic assessment of your skills and weaknesses. Can you think of a time you got your message across well (either at work, home or in friendships?) Why do you think this was? Can you think of anyone else you know who communicates well? What is it about their communication that made it work? Where are your areas for improvement and how can you do this?

Tips for communicating well when you are the receiver:

  • First and foremost, listen to your partner. This sounds so simple and yet is so hard when you disagree with what your partner is saying and/or emotions are running high. You must get all the information and really understand what your partner's message is. Think of it as collecting pieces of information and try to keep it impersonal (at least until you understand their main point!)
  • Control your own thinking so you can just listen – don’t let your thoughts race ahead as you try to formulate your own argument or side of the story. There will be time for this later if needed.
  • Don't interrupt unless it is to seek clarification in a straightforward way. For example, "hold on, are you saying that you think I didn't help you because I don't love you?" and wait for the answer.
  • Be aware of your own feelings as they happen, but try not to get too caught up in them.
  • Try to see beyond an imperfect method of communication and work with your partner to get to what the content is. Sometimes people get too caught up in wanting the other person to get it exactly right before they will listen. You can say "please lower your voice" while still trying to hear the message. Refusing to listen because you don't like someone's tone or voice level can shut the conversation down altogether.
  • Work at being a patient listener who is curious about your partner's message.
  • Let your partner know when you have heard and understood them. Repeating what they have said can help if the message is complicated or particularly emotionally charged.

Communication tips for both of you:

  • Be clear if you are talking about your thoughts ("I think that you would rather spend time with others than me") or your feelings ("I feel sad and jealous"). What you think is the sense you have made of something. It's not always correct, sometimes makes little sense to others and can be changed with more information. What you feel cannot be wrong and other people can usually understand our feelings when we explain them. Try keeping events (what happened), thoughts and feelings separate in your head and conversation. Here's an example: "When you didn't ask about my exam I thought you weren't interested in my studies and felt hurt and sad". (I know this seems like a really fake way to talk – that’s because it's so simple and blunt and we're not used to being so straightforward. It's worth persisting and practising with this way of talking. I often tell my clients to try to make a bit of joke of it and blame me for it, by saying something like "Well, Angie would want me to say..." and then go on with their statement about events, thoughts and feelings. This adds some humour to the conversation while still getting the main messages across. You could also say "I'm trying a new style of communication and here goes..."
  • Set aside some time each week (or each time your partner is home if you are a FIFO family) for communication. It doesn't have to be long (10 minutes each is often all that is needed) and use this time to practise talking and listening.
  • Stick to the topic at hand. Don't generalize the argument or bring in other issues at this time.

Seek professional help if there is a big, seemingly unsolvable issue that keeps coming up.

Finally, a good book for for improving communication in your relationship is Communication Miracles for Couples by Jonathan Ross.


Psychologist Angie Willcocks is an expert at helping families deal with the pressures of life in mining, oil and gas. To ask Angie a question, click here. It’s free!

Mining Family Matters aims to break down the barriers of isolation and the stresses of living away from family and friends. Although this website provides general advice from a psychologist, the content should never be regarded as a substitute for professional health services or crisis services. Always speak to your doctor or specialist provider for advice on a specific medical condition. If you are depressed and require urgent assistance, call 9-1-1 or visit the Canadian Mental Health Association website at www.cmha.ca.